TROUBLE SHOOTING

Here are some hints to help with common problems.

A) If Installation does not go smoothly:

	1) Turn off all TSR's (Terminate and Stay
	Resident Programs) before installing any
	program. Examples of such programs are virus
	scanners, screen savers, Windows resource 
	monitors and Windows RAM doublers.
	
	2) If you load various programs upon Windows
	startup by placing them in the Startup Folder,
	close them all, before installing this software.
	
    
B) If the software does not run properly after installation, 
consider the following before contacting us for tech support.

	1) Do not run our software with your monitor resolution 
	set at 16 million colors unless you have previously determined 
	that your PC can handle such resource stress. While 
	most video cards manufacturers state that their card will 
	display 16 million colors, this may not be possible if 
	there is not enough memory on either the card or PC 
	motherboard. Be certain that the video card is properly
	configured for refresh rate, etc.
	
	2) It is common to have video card - motherboard mismatch, 
	particularly with high end video cards and the first 
	generation of Pentium PC's that had hybrid PCI-IDE motherboards.
	If you are experiencing display problems with some programs, 
	but not others in a manner that appears inconsistent, contact 
	the maker of your video card for tech support and driver updates.

	When do we see true Plug and Play? Not yet, Windows 95 
	notwithstanding.
	
	See our Tech Support Doc for information about how to 
	contact Reality Software.